Privacy Policy
Last updated: February 2026
1. Introduction
Fodhli ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile applications, and services (collectively, the "Platform"). By using the Platform, you consent to the practices described in this policy.
2. Information We Collect
We collect information you provide directly: name, email address, phone number, physical address, profile photos, and service details. We also collect automatically generated data such as device information (device type, operating system, browser), usage data (pages visited, features used, time spent), location data (approximate location based on IP or GPS with consent), and cookies and similar technologies for analytics and functionality.
3. How We Use Your Information
We use your information to: provide, maintain, and improve our Platform; connect customers with service providers; process transactions and send related information; send you notifications about your account, bookings, and updates; personalize your experience and deliver relevant content; monitor and analyze usage trends to improve our services; detect, prevent, and address technical issues and fraud; and comply with legal obligations.
4. Information Sharing
We may share your information with: service providers or customers as necessary to facilitate service bookings; third-party service providers who assist us in operating the Platform (hosting, analytics, customer support); law enforcement or government agencies when required by law; and in connection with a business transfer such as a merger, acquisition, or sale of assets. We do not sell your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, regular security assessments, access controls, and secure data storage practices. However, no method of transmission over the internet is 100% secure.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.
7. Your Rights
Depending on your location, you may have the right to: access the personal information we hold about you; request correction of inaccurate data; request deletion of your personal information; object to or restrict certain processing of your data; request portability of your data; and withdraw consent where processing is based on consent. To exercise any of these rights, please contact us at privacy@fodhli.com.
8. Cookies
We use cookies and similar tracking technologies to enhance your experience. Essential cookies are necessary for the Platform to function. Analytics cookies help us understand how users interact with the Platform. Preference cookies remember your settings and choices. You can control cookie preferences through your browser settings.
9. Third-Party Links
Our Platform may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of third-party sites. We encourage you to review the privacy policy of every site you visit.
10. Children's Privacy
Our Platform is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete that information promptly.
11. International Data Transfers
Your information may be transferred to and processed in countries other than Tunisia. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at privacy@fodhli.com or through our Contact page.